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| GET ORGANISED |
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Plan your day the day before. Prioritize tasks to be completed. Focus on completing the vital tasks first. Make checklist of things to be done, items required or points to be considered.
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| EXCEL IN EVERY TASK |
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Take pride in your work. Set high performance standards. Follow through on major tasks to ensure their successful completion. Be proactive. Anticipate potential issues; avoid 'fire-fighting'.
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| RELATE WELL WITH PEOPLE |
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Treat people with respect and dignity. Express disagreements tactfully. Be a good listener. Practise open and honest communication. Praise work well done.
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| BE PROFESSIONAL |
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Know your job thoroughly. Be punctual. Uphold integrity at all times. Maintain composure in stressful settings. Meet key requirements of customers. Be open to constructive criticism.
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| ACT DECISIVELY AND RATIONALLY |
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Act promptly; don't put things off. Base decisions on facts. Determine root causes of problems. Examine the pros and cons of various alternatives. Consider risks involved.
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| NURTURE TEAMWORK |
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Work cooperatively with others to attain common organizational goals. Share ideas, skills and pertinent information with others. Volunteer to assist colleagues in completing challenging tasks.
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| GO THE EXTRA MILE |
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Meet work deadlines even if you have to work late or on weekends. Don't go home until the vital tasks for the day are completed. Readily accept new assignments or challenges.
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